Merit Upgrade: A Simpler Way to Work
We’re excited to let you know that we’ve upgraded from the old Merit system (called the “Thick Client”) to the new Merit 24/7.
This new version is:
- Easier to use – with a cleaner, more intuitive design
- Available via your web browser – no need to install anything
- Accessible from more devices – including laptops, tablets and phones
- Designed to help you work more smoothly – whether you're in the office or on the go
This upgrade marks a big step forward in how we manage customer requests and service delivery, and it couldn’t have happened without the incredible work of Ned. From planning to go-live, Ned has been instrumental in making this transition smooth and successful. What a project to finish on!
A New Chapter for Ned
While we’re thrilled about the upgrade, we’re also a little sad to share that Ned will be leaving the Digital team to take on an exciting new role as Program and Partnerships Team Leader in Libraries, effective Monday 6 October. Congratulations, Ned!
As we begin the recruitment process for Ned’s replacement, we ask for your patience and support. The team is committed to maintaining momentum and continuing to deliver great outcomes during this transition.
Houston WE Have a Problem: Local Laws and More
A few weeks back, we ran a “Houston WE Have a Problem” session focused on challenges raised by the Local Laws team. Their insights helped us identify four key issues—two of which have already been resolved, and two are actively being explored with promising solutions on the horizon.
What’s Been Resolved
- Notice to Comply (NTC) delays: A 10-minute wait to generate NTCs was traced to oversized graphics in the letterhead. After a quick fix, generation time dropped to just two minutes -boosting officer efficiency.
- Animal App filtering: A restrictive filter was hiding owner details, leading to unnecessary impounding. We’ve adjusted the filter, and early testing shows potential to reduce impound costs by up to 20%.
What We’re Investigating
- Mobile functionality for field officers: Officers currently rely on phones and must return to the Civic Centre to issue notices. We’re exploring mobile-enabled laptops with SIM cards to enable true mobile working.
- SafeZone app enhancements: Safety concerns raised are being reviewed in collaboration with OHS and GIS teams.
Since then, we’ve also met directly with the Environmental Health, Building and Sport and Rec teams. These collaborative sessions led to positive resolutions and clear plans to address their challenges.
Feedback has been overwhelmingly positive, and inviting teams into the room is helping us better understand the real problems and solve them together.
Got a problem? Let’s fix it—Houston style.
If your team has a challenge that needs a Houston-style intervention, reach out. We’re ready to listen, learn and fix it—together.
AI at CGD: Smarter, Safer and Just Getting Started
AI is moving fast—and so are we! From trusted tools to tailored training, we’re making sure CGD is ready to ride the AI wave with confidence.
Safe and Secure
We’re backing Microsoft Copilot as our go-to AI tool. Why? Because it keeps Council’s data private, secure, and right here in our digital backyard.
Training That Clicks
Our 12-month Copilot training program is launching soon! Expect monthly sessions, coaching, and evolving content to help you use AI confidently and ethically. Want more? Check out free microskill courses from the Institute of Applied Technology.
Join the AI Crew - Your space to shape the future
Launched on 25 August, our AI Community of Practice already has 76 engaged members exploring the opportunities and challenges of AI at CGD.
But what is a Community of Practice? It’s a collaborative space where people with shared interests come together to learn, share, and grow—in this case, around all things AI. Whether you're excited about innovation or curious about the ethical and workforce impacts, this is your chance to be part of the conversation.
Early discussions have revealed a strong desire to adopt AI, thoughtful concerns about job displacement, and a huge demand for training. So if you’re ready to help shape how we use AI to serve our community—securely, smartly and ethically—this is the place to be.
Jump in. Speak up. Help lead the way.
Keep an eye out for our first Artificial Intelligence Policy and handy guides to help you get the most out of AI at CGD.
Building our Future: Restructure Progress Update
We’re excited to share that the implementation of our restructure is tracking well, and we remain on schedule for the 20 October 2025 go-live date. This achievement is a testament to the incredible effort, teamwork, and dedication shown by so many across the organisation. Thank you for your hard work and commitment—together, we’re creating a stronger, more connected organisation ready for the future.
Yuri Guzman, Chief Information Officer